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Refund Policy

Effective Date: [01.07.2025]

At SGEM, we strive to ensure our customers are satisfied with our services. This Refund Policy outlines the conditions under which refunds may be granted.

1. Services Covered

This refund policy applies to purchases made through www.sgem-swiss.com, including but not limited to:

  • Consulting or advisory services

  • Digital products or downloadable content

  • Event or training registrations (if applicable)

2. Digital Products and Services

Due to the nature of digital products and services, all sales are final unless otherwise specified. Refunds will only be considered under the following conditions:

  • You did not receive the service or product as described

  • There was a technical issue on our end that prevented proper access or delivery

  • You contacted us within 7 days of your purchase with a valid reason

Please contact us at info@sgem-swiss.com with your order details and explanation. We will review your request and respond within 5 business days.

3. No Refunds After Service Delivery

Once a service is rendered or a digital product is downloaded/accessed, refunds will generally not be provided, except as required by Swiss or EU consumer protection laws.

4. Event or Appointment Cancellations (if applicable)

If you registered for an event, consultation, or session:

  • You may cancel up to 48 hours before the scheduled time for a full refund

  • No refunds will be granted for no-shows or late cancellations

5. Chargebacks

If you initiate a chargeback without contacting us first, we reserve the right to contest it and block further access to SGEM services.

6. Contact Us

If you have questions about our Refund Policy or want to request a refund, please reach out to:

SGEM
Email: info@sgem-swiss.com
Phone: +41 76 382 37 81

Note: This policy complies with Swiss law and EU consumer rights directives. We reserve the right to amend this policy at any time. Changes will be posted on this page.

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